Schedule with ARS/Rescue Rooter Austin

José I. did a great job for us replacing our water heater. He handled all the details with Rheem and Home Depot, ( unit was still under warranty), and brought us the replacement. He left the area tidy, and discussed maintenance. Also provided information on some other projects we were considering, and how ARS could help. Very personable, prompt and courteous. Thanks!

My technician, Robert, was phenomenal and professional. He was thorough and explained his recommended repairs, what the outcomes were if not repaired, and what should be priority. He worked quickly and efficiently. The main company was not easy to schedule with and did not honor the first appointment, notifying me 1.5 hours after the scheduled 4-hour block that the assessment/repair could not be done because the temperatures were too high. Proactive communication would have prevented unnecessary impacts on both sides. The customer service agent was professional even as I was upset and rescheduled me at a convenient time but it could have been rescheduled earlier knowing the thresholds and inability to complete the desired service. Thank you to the team and I would recommend ARS for your AC repair needs (especially Robert, appreciate you, brother).

Very good job and we liked that they explained what work they did and let us know if we have any problems to contact them. Great job! Thank you!