ARS/Rescue Rooter Austin Reviews (Page 1)
Zach and Pete were amazing, kind, and very informative!
02/17/2026
José I. did a great job for us replacing our water heater. He handled all the details with Rheem and Home Depot, ( unit was still under warranty), and brought us the replacement. He left the area tidy, and discussed maintenance. Also provided information on some other projects we were considering, and how ARS could help. Very personable, prompt and courteous. Thanks!
02/15/2026
My technician, Robert, was phenomenal and professional. He was thorough and explained his recommended repairs, what the outcomes were if not repaired, and what should be priority. He worked quickly and efficiently.
The main company was not easy to schedule with and did not honor the first appointment, notifying me 1.5 hours after the scheduled 4-hour block that the assessment/repair could not be done because the temperatures were too high. Proactive communication would have prevented unnecessary impacts on both sides. The customer service agent was professional even as I was upset and rescheduled me at a convenient time but it could have been rescheduled earlier knowing the thresholds and inability to complete the desired service.
Thank you to the team and I would recommend ARS for your AC repair needs (especially Robert, appreciate you, brother).
02/13/2026
Very good job and we liked that they explained what work they did and let us know if we have any problems to contact them. Great job! Thank you!
02/10/2026
Marco was awesome, professional, and knew what was what after a quick lookover.
02/09/2026
Got a tune up on the heater and had great service. The gentleman that came to the house explained everything and was extremely helpful.
02/07/2026
My mom had Mark out in 2025 2x and loved him. She loved his service so much that I called ARS when we needed a plumber. Cristian J came out and his service quality surpassed my expectations and I have high standards. We look forward to their assistance and will use them exclusively going forward.
02/07/2026
David was awesome! Very professional and knowledgeable. If this is a picture of ARS/Rescue Rooters business acumen then I will be utilizing their services if and when I need work done on my HVAC. Thank you David and ARS.
02/06/2026
They are great. Kyle did great job. Thank u
02/06/2026
As usual the tech, Eduardo G. Is amazing - professional, prompt, and precise. Getting him here was the challenge with the scheduling team and the lack of communication, and just not listening.
02/05/2026
John was upfront about what they could and couldnt do, which I appreciated. He didnt try to upsell me or push unnecessary work, super professional and knowledgeable, overall it was a pleasant and helpful experience. Great customer service and integrity.
02/04/2026
I have used ARS for service on my air conditioner and gas heater. Technician Chris F. Does an excellent job! He is very knowledgeable and professional. And ARS's prices are very reasonable. I highly recommend them for HVAC services.
02/04/2026
The two installers were top of Industry. Jerome the salesman was also amazing. Nothing but trust and good things to say about this experience.
02/04/2026
Friendly and helpful technicians.
02/03/2026
Miguel and his helper were very informative and completed the job very quickly.
02/02/2026
Fast response very professional service.
01/31/2026
The technician was very responsible and friendly. He did an excellent service!!!!!!
01/29/2026
They installed my AC/Heater unit about 2 yrs ago they did a great job! This year started having some breaker issues my heater started tripping the breaker IDK how I survived this winter storm but ARS came out today and they are going to fix my breaker issue FOC!!! Thank you Marco a real respectable young man, God bless you!!
01/28/2026
Friendly professional service. The tech explained what was doing and gave me some really good advice!
01/27/2026
Very nice and helpful.
01/24/2026
My mother-in-law had a water break in her yard. We called ARS and they were there quickly to assess the issue and fix it right then. We were very grateful for the fast response before the freezing temps come.
01/22/2026
Good work. Just to expensive.
Plumbing service.
01/21/2026
guys we’re very nice and professional
01/20/2026
Peter was awesome, very experienced and explained everything well. I was so desperate to have my kitchen sink drain pipe’s cleared out (and after spending 2 days trying to do it ourselves), that I was willing to pay what I think is an exorbitant amount of money. From the research I have done this amount seems to be normal. I have sympathy for people who can’t afford to do this and have to boil water and put it in a plastic container to wash their dishes.
01/19/2026
I received a text that notified me of what time he would arrive. He was courteous, he explained everything to me throughly, and had some suggestions for me about my unit. Very professional.
06/27/2025
Dick was very dedicated to resolving my plumbing issue! After realizing the line was bubbling original check he realized it was going to need a machine he carried on the van. He shared there was lots of grease. After he left realizing I cook very little I was perplexed. I have resolved the reason though!!! I feed feral cats. I've had these two 15/16 years. Their ability to chew is an issue so I'm selective on the choice of food...it's canned (Friskies) & therefore grease. I use 4 cans a day & wash them so they are thrown away clean!
Ars is lucky to have him & I will be happy to use him again he is very professional!
08/09/2024
Woderful service tech, funny, friendly and very aware! Excellent in every respect.
04/20/2023
I had good experience with the tech a little hard to understand but overall good customer service.
03/27/2023
The technician was definitely a professional . I was very confident with his professional opinion about my AC unit and Heating system. I would definitely like to have Robert the technician to come service my next service call.
10/17/2022
Marco was awesome!!! He was very efficient. Shared great info. Thanks for your great service!!!
10/22/2019
Step 2 of 2