ARS/Rescue Rooter Austin Reviews (Page 1)
The two gentlemen were very good at troubleshooting the problem and solving the issue.
01/01/2026
Very satisfied with the service. They had a service tech out to my house within hours of my call in the afternoon. Service tech identified the issue causing the heating system not to work. Brought out the part the next morning and quickly got the heating system working. Service tech did a great job. Highly recommend ARS.
12/31/2025
The communication before and during our service was excellent. The technician came prepared and had to spend some time diagnosing the problem. He presented solutions and alternatives. We've been using ARS for our HVAC for 10+ years now. There's a good reason for that.
12/30/2025
ARS was referred to me by The Home Depot for a new water heater. Jerome was my first contact and he was super professional and definitely gave me the feeling that he knew what he was talking about. He did. He gave me several options. Corey, and others, was the onsite installer (tankless). Super professional, clean, efficient. I could not be more happy with the job they did. ARS took care of everything, plumbing, gas, electrical, roofing, and permits. Really a professional job! And, the system works flawlessly. Very happy with this work.
12/30/2025
This was my third HVAC unit to be installed by ARS. They are professional as well as very nice. They explained everything and the price was fair. I would definitely recommend
12/30/2025
Went through two other plumbing companies before calling Austin Rescue Rooters and I’m glad I found them. ARRs were professional, courteous and well priced! Please give them a call!
12/30/2025
Mark the service technician did a swell job. He was very courteous and professional. Thanks Lowes
12/30/2025
No comment. Merry Christmas.
12/24/2025
One of my kids had the bright idea to flush an apple...on December 23rd, way too close to the holiday. We were fortunate to have Peter come out and take care of our clogged line on Christmas Eve. Peter was extremely courteous and explained everything he was doing. Needless to say, a working toilet is now my kid's Christmas gift.
12/24/2025
Cleared major sink clog in kitchen at the P”trap
Timely service, excellent communications Miguel and Shaun were an awesome duo. Service was rendered with precision and professionalism. Not a single drop spilled. All debris was meticulously hauled away. Project completed in less than a half-hour. Pricey-yes, but worth it especially with it being DEC 23d. They left my space clean!
12/24/2025
Marco was great in knowing what to do to solve the problem of the noise level of my new HVAC system. I would definitely recommend him to anyone that wants someone who knows a lot about how to solve any problems with their unit.
12/21/2025
Representative was very professional and knowledgeable. I got the Black Friday special from Lowes.
12/21/2025
Good, professional crew came and installed brand new HVAC system. Answered all my questions and explained everything. Installed the exact thermostats I wanted too. Did a walkthrough with me afterwards. Would recommend.
12/20/2025
Excellent service! The technician, Kyle Dennis, has always been on time for the appointments. He had installed tankless water heater and water softener at our home two years ago. Nice to see him back today when I called ARS for water heater issue. He’s quite knowledgeable and gets the job done quickly.
12/20/2025
Jacob and Justin replaced an old gas water heater and brought the plumbing up to code. They were very professional, explaining everything without condescending to a DIYer who has replaced water heaters before. It wasn't cheap, but hiring them was worth the money. Coreen followed up repeatedly, ensuring accountability through the scheduling the inspection. Would hire again.
12/19/2025
David Dodd is an excellent repair man, knowledgeable, and really listens to your concerns. He is the reason I use ARS.
12/19/2025
Great and easy way to check your HVAC!
Highly recommend!
Friendly and knowledgeable service agent!
12/18/2025
After two false starts and one week later the HVAC system is finally up to par just as when i bought the house. Dessi at customer service was pilar to get it to the goal line. Hopping that for the next 12 months this unit is flawless and no more issues for the following 9 years. (Initial issues: Installation of a brand new unit is taking 15 hours, definitely not a good start. Humidity sensor broken and not replaced. Expansión valve not working after installation)
12/18/2025
Connor was fast, on time, great price for heater drain out.
12/16/2025
Peter was great.
12/16/2025
Our technicians were Skyler and Peter. They were super sweet and professional. They did their job and explained everything to us. ARS Rescue Rooter was the first plumbing company I called and I don't regret my decision.
12/12/2025
This was for my condo in Austin. We live in Dallas. The new tenant moved in on Friday to sulphur smelling water. Mark came out and quickly replaced the water heater. He had to work overtime. I was SO happy that he was committed to doing a great job and finishing up tonite! Now, my tenant is happy!
12/11/2025
Got a referral for ARS from Lowe’s website.
The guy who gave the in home quote was great and gave info on 5% off or 0% interest for the whole thing on my existing Lowes card.
The installer showed up near the beginning of the appointment window and had two assistants with them. They worked straight through their appointment replacing two functional but 20+ year old water heaters in the attic. They put towels down from the door to the attic to catch any water or dirt, took care to not flush sediment down our septic, and walked me through the new system. Great job!
Would highly recommend ARS Rescue Rooter for just about any plumbing related issue.
12/10/2025
Jose and Guillermo have done great service and done job professionally
12/06/2025
Daniel was quick and professional, order the part we needed and just waiting for him to return to install.
03/25/2025
Troy did an excellent job explaining the condition of the furnace.
01/16/2024
Service representative was knowledgeable and professional. Very nice guy
03/22/2023
Service was taken care of without a problem. The technician was cordial and informative. Marco is very knowledgeable.
01/13/2023
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