ARS/Rescue Rooter Laurel Reviews (Page 3)
Highly professional Technician.
03/12/2026
The services were great, on time and provided tips on how to keep my unit working. Upset that I just purchased this unit almost 3 years ago and parts are failing already. Overall good customer service, especially from the tech Arlene.
03/12/2026
Omar was very nice and walked us through everything that was going on.
03/11/2026
John Crowe did an amazing job
03/11/2026
Very professional and friendly techs
03/10/2026
The technician was most thorough and courteous. He explained what services were needed and, with my approval, attended to them efficiently. On a 10 point scale, with 10 outstanding, he deserves a 10!
03/10/2026
A very pleasant experience all around. George and Alex were awesome! Feel like we received a fair price and professional installation. Keeping ARS in my contacts for any future plumbing or HVAC needs.
03/10/2026
We bought water heater . Organized, clean work, on time, respectful. Great team. Will recommend to everyone.
03/10/2026
ARS has proved to be one of the best air-conditioning heating contracts in the area. The operations technician Mr. Williams came out and alerted me to the problems of my unit at which point Jayson is crew came out and did a wonderful job on the new install. I was very pleased. I would recommend them to anyone looking for a new AC system, servicing or anything to do with air-conditioning and heating.
03/10/2026
The Tech Darryl took the time to explain the service.
03/09/2026
Brandon was awesome. Service was excellent. Thank you ARS!
03/09/2026
Technician was very pleasant. Gave me a lot of information about my unit. He did an awesome job.
03/07/2026
I had a great experience with ARS of Laurel HVAC technicians from start to finish. The technicians, who installed my new HVAC system were professional, knowledgeable, and respectful of my home. They arrived on time, explained the installation process clearly and answered all of my questions without rushing.
The installation was completed efficiently and with great attention to detail. They made sure everything was working properly before leaving and took the time to walk me through the new system and a thermostat settings. I really appreciate their workmanship, cleanliness and customer focused approach. I would absolutely recommend ARS of Laurel to anyone looking for a reliable high-quality HVAC system.
03/06/2026
I had John Crowe, was an amazing technician. He was very informative and offered expert service. Gave us an amazing service
03/06/2026
John from ARS/Rescue Rooter provided excellent service during my recent HVAC appointment. He was very professional, personable, and took the time to clearly explain everything he was doing while servicing my system. I really appreciated how patient and thorough he was in answering my questions and making sure I understood the condition of my HVAC unit.
One thing that stood out was his recommendation to install a surge protector for the system. After several previous service visits with other technicians, this was the first time anyone explained how a surge protector could help protect the HVAC system—particularly the motor—if there were a power surge or failure in the future. I found that information extremely helpful and appreciated the proactive suggestion to help extend the life of the system.
Overall, John delivered outstanding customer service and made the experience very positive. I would absolutely request him again for future service and highly recommend him to others. ⭐⭐⭐⭐⭐
03/06/2026
Brian Woolridge come and did a thorough inspection of 2 units, but what I appreciated was the time he spent putting eyes on the other units. He was very professional, knowledgeable, and quick with pin pointing the issue. His detailed service and maintenance was so worth it.
03/05/2026
Our technician, John Crow, was very helpful and thorough.
03/05/2026
Had an ac tune up. Tech recommended the addition of surge protector. He was able to install same day. I had a fuse blow this winter so this was a great recommendation. Anteneh Temelsso kept me informed throughout the inspection about what her was doing and explained what I needed to do to maintain the system. My husband passed away last year and he always took care of these things. It's been a steep learning curve for everything this year and I really appreciated his help.
03/04/2026
The tech person was very professional and prompt. He explained everything and answered all of my questions. Would definitely call them again.
03/04/2026
You won't go wrong using ARS/Rescue Rooter.
03/04/2026
Tech. Brian met scheduled appointment and fixed my heat problem with perfection.
03/04/2026
Thank you for your great service.
03/04/2026
Joshua was knowledgeable, pleasant and courteous.
03/02/2026
The Lowes reps needs to speak the truth not just try to get customers. The technician who inspected my unit did great.
03/02/2026
The technician(Damon W)was professional and polite. He helped me with my thermostat that I was unfamiliar with, my unit is eight years old.He didn’t try to sell me any products, but he did tell me some good information, on how to keep my unit running in the future.
03/02/2026
Brian is a fantastic technician and person! I appreciate his competence and kindness.
02/04/2026
Called to have heating maintenance done and technician arrived promptly. Antoine was very polite and wfficient.
10/10/2025
John Crowe did a wonderful job.
03/24/2025
I am still waiting for them to replace the circuit board. I gave them a check for $770.00. I have my receipt to show. If it not going to be done, please return the $770.00. Thanks.
01/29/2024
Technician John Crowe(21212) is awesome!Very professional, and knowledgeable. What a wonderful personality he has. Thank you
09/25/2023
Zach was great, efficient, friendly, knowledgeable, and thorough with insightful ideas while ensuring our air conditioner is ready for this summer.
We can always count on ARS for outstanding service and customer satisfaction. Thanks Zach and ARS.
09/19/2022
The technician was professional, and courteous and took the time to check my air condition and heating. Thank you
08/30/2022
