ARS/Rescue Rooter Laurel Reviews (Page 2)
I had a hot water heater installed. The two gentlemen who came to install were courteous and did a good job. Very satisfied with the installation and would use them again.
01/31/2026
Although not all the water pipes were replaced as I thought was agreed, they did a great job on replacing the water heater.
01/31/2026
Mr. Hugo was very knowledgeable and respectful. Profession Al and kind. Appreciate the tips.
01/30/2026
Rodney Battle and his helper did a fantastic job, they were both very professional and very knowledgeable about their work. They had the old water heater out and the new one in , in it seem in no time. Job well done !
01/30/2026
Called ARS for yearly checkup of systems and more recently when the heat pump was acting funny due to cold weather. Technician came same day and was very knowledgeable friendly, and courteous. Had a great experience from scheduling a same day service call to the technician leaving. Highly recommend and will definitely call for future needs.
01/30/2026
We had our heating system tuned up. The technician, AJ, was very professional and knowledgeable. He explained everything he did and took time to show me some of the 'insides' of the unit, with explanation.
01/30/2026
Our tech was friendly, helpful and awesome.
01/30/2026
Simon's trouble shooting process was AWESOME! He kept searching till he found the issue. He's a gold mine of knowledge!
01/29/2026
Bill was extremely professional, accomplished the objective in a timely manner.
01/28/2026
My system went down during the night. Woke to no heat during a snow and ice storm, no heat for 2 days. Tech came out found a burned fuse box on the unit, replaced it and had my hest on within an hour. Wasn't expecting the cost but now sitting in a warm house, it was worth it.
01/27/2026
Servicer performed services as expected, good job.
01/27/2026
Explained in lay terms what he believed is the current concerns.
01/24/2026
Zechariah was our tech today and he is GREAT!! Very professional, intelligent and friendly. Figured out what our problem was quickly and had us up and running in about an hour. No more freezing thanks to Zechariah!
01/24/2026
Damon was my technician. He was very thorough and made helpful suggestions. I would use the composite services again
01/23/2026
What an absolute pleasure to work with ARS! Such nice people and so professional. I found that my hot water heater was bad on wednesday, they looked at it on thursday, and replaced it on friday in about and hour and a half!
01/23/2026
(Translated by Google) The technician was experienced, very professional, polite, and above all, honest in his recommendations. The service was scheduled for the same day I contacted them, although they were slightly delayed from the agreed-upon arrival time…nothing significant compared to being able to have the service on the requested day.
(Original)
Técnico con experiencia en el tema, muy profesional y educado y sobretodo honesto en sus recomendaciones. El servicio fue agendado para el mismo día que los contacté aunque se retrasaron un poco respecto al horario de llegada establecido…nada importante comparado con poder contar con el servicio el mismo día solicitado.
01/22/2026
ARS came out on time. The young man Antoine did his troubleshooting was very professional we were very pleased and we would definitely recommend this company.
01/22/2026
ARs installers were wonderful and went out of their way to help ensure the job got done in a timely manner...even when they ran into problems. They were kind and professional.
01/22/2026
Omar was pleasant, knowledgeable and very helpful. He explained what my issue was and gave me reasonable solution to fix my issues.
01/22/2026
Although delayed due to service with other customers, the office & tech were all about providing sufficient & timely updates.
01/21/2026
Keon Wilson was a great technician. He came in analyzed the problem and gor to work. He explained what he was doing every step of the way. He was very thorough and professional.
01/20/2026
Josh corrected code alert that is suppose to control the continuous running of the unit fan. Also, set fan controls to automatic.
01/20/2026
The job was done professionally and efficiently. Everything was explained thoroughly. I am overjoyed. Each step was a breeze. I especially appreciate Mr. Shuffle, my plumbing advisor, and the plumbers who did the installation. Thank you!!!
01/17/2026
Our Service Representative was very professional and thorough. Excellent service
01/13/2026
Technician was very efficient and professional
01/13/2026
Great company and service provider. The technician was knowledgeable about my hvac system. The technician Omar Canales was great, he explained the issues.
05/12/2025
Very pleasant, helpful and efficient technician. He thoroughly assessed the system and based on his information we decided to replace instead of repair. Service call to was $59.
05/23/2024
ARLENE is great. Smart as a whip. This girl knows more than most male techs.
Any more issues, I’m requesting that she come out!!
03/18/2024
The work woman was incredible, Arlene was awesome, so knowledgeable, helpful & informative , I only wish she could always come
11/01/2023
Great service step by step helpful
04/07/2023
The ARS tech Mr. Tariq Rao was prompt, very professional and explained what he was doing, and answered my questions.
03/03/2023
