Blue Dot Services of Maryland Reviews (Page 2)
I’m just grateful that Mr. Ben H the tech was able to come and take care of my system today. I know that this too a few days for someone to come but again I’m just grateful. Thank you
01/30/2026
Quick and professional.
01/30/2026
My experience with Blue Dot was great. I scheduled a same day appointment for heating system diagnostic since it stopped working. The technician Justin found the wiring issue and fixed it promptly, then the heating system started to work. Justin is very professional and friendly. I highly recommend Blue Dot.
01/30/2026
The gentleman that came under my home was above and beyond courteous probably one of the nicest servicemen I’ve ever met. Excellent customer service excellent explanation of what is wrong with my unit. I honestly can say it was a very pleasurable experience. He showed me everything he went through everything with detail he wasn’t trying to rush. He took his time. He even wrote me a letter to show exactly what was wrong. I could not ask for better service thank you guys so much for the service call today and the such experienced intelligent Young man. Extremely knowledgeable as well. I greatly appreciate how quickly your company was able to come thank you so much.
01/29/2026
Our heat went out overnight after a snow storm. Blue Dot responded the next day and successfully repaired the system! The technician was friendly, efficient and displayed a great attitude the entire visit. blue Dot’s Customer service and the Tech - Adrianne (spelling?) - we’re great!
01/27/2026
My technician was absolutely
wonderful. He explained everything in detail and discussed options with me. He showed me which part was affected and explained how it should function. He attempted several times to repair it before determining the need for a replacement. I feel confident that he did his best . I appreciate his patience. Great job!
01/27/2026
Blue Dot has been my service provider for 38 years. Peter came out today to get our heat pump back on track after it stopped working last night in 15 degree weather. Thank you Peter and Blue Dot.
01/27/2026
Dave, my service tech, was awesome! Thank you.
01/27/2026
I had a scheduled appointment today with BlueDot, the driver showed up in front of my house but could not park the van, instead he drove back/forth for two to three minutes then continued to leave. I received a call from the dispatch 20minutes later stating the driver couldn't make down the street I told her I watched the driver infront of my house to about 5 minutes in the middle of the street. all he had to do was park there and come in give me a quote to replace my HVAC since we have been without heat since Sunday. But they worried about safety what about the people freezing. they made up for their mistake, I gave them a second chance due to other companies not showing up or rescheduling once onboard they did a great job and gave a great price with awesome warranties will be calling them back soon to get an AC unit installed.
01/27/2026
Technician - Adrian - was EXCELLENT! Very thorough in his research, evaluation and analysis of our service issue. Unfortunately customer service regarding communication from dispatch team was severely lacking - even though we are in their Elite service plan. Took 3 days to get a service visit with numerous service windows missed and no communication even when we were told to expect a call. Appears that they are understaffed and need to work on improving their customer service.
01/24/2026
Timely response! Thorough explanation!
01/24/2026
The furnace guy was very nice and super helpful. Though the price to replace the part that was covered under warranty, was astronomical!!
01/24/2026
Great experience with my salesman Kavardas. He explained what was wrong with our boiler and how it could be fixed. The installers were very knowledgeable and installed our boiler to our satisfaction.
01/22/2026
Excellent service, quick response
01/22/2026
Installation was good, but they price gouge a little too much.
01/22/2026
Carlos was exemplary in his professionalism and service. He explained everything and it was a pleasure doing business with him!
01/22/2026
Very knowledgeable about my problem
01/21/2026
Just had Antonio come in to troubleshoot current issues of my HVAC system. He conducted a great root cause analysis of issue and had my system up and running as designed. Thank again!
01/19/2026
The service person arrived I explained the problem he checked out the system made a call to get authorization and I think the system is working properly.
01/06/2026
Blue Dot has always been professional and have provided great service. However in today's visit I find your service person Andre rude and unprofessional! As soon as I open the door he immediately questioned me why I scheduled this visit today when they were here a month ago? I told him the reasons. But that's not the point. First of allI paid for the service plan. His overall mannerism was unprofessional such as talking to someone on the phone just completely ignoring my brother who followed him around in case he has questions or needed anything. I recommend Andre to be trained or get another job!
08/28/2025
Richard was my technician. He was easy to work with and very personable. He explained what was going on with my system and suggested a couple of ways I could improve the operation of my unit. He checked everything over and said I am all set for the upcoming winter months. Good job by him.
Ed DiRaimo
11/17/2023
Great service, on time and very professional. Truly outstanding! I appreciate you came immediately for an emergency!
11/23/2020
Took care of our Gas Meter Leak
Great price and definitely good customer service.
Randy and his apprentice showed up and took care of the furnace and chimney top. Also, gave me a quick schooling on heating system.
Fernando came after Thanksgiving with a smile on his face and quickly tuned up the system and replaced a temperature sensor. I've also signed up for Pro Club...hope it works great.
Pretty hot 🔥 day today 7 11 2024. Per our Pro Club membership today Gregory Harris, serviced our units inside and out. Great Customer Services and taught me a little on what to look for when serving the unit.
1 22 2026 Services was outstanding.
Blue Dot Pro has really been a blessing.
We get Services twice a year and today our heating unit was Service today and the Pro was excellent 👌🏾 👏🏽 👍🏾 🙌🏽 😎 😀 Thanks.
09/22/2020