ARS/Rescue Rooter Columbia's
Service Area

We had an excellent experience with Tyler Thomas from ARS Rescue Rooter, and I honestly can’t recommend him enough. Our HVAC unit was 21 years old and decided to fail during cold weather, which is about the worst timing possible. Tyler went above and beyond from start to finish. He took the time to clearly explain our options, helped us find the right new HVAC system, and worked hard to make sure we had a solution quickly instead of leaving us stuck in the cold. What really stood out was how much he advocated for us — he assisted with financing options, stayed on top of the process, and personally followed up multiple times to ensure everything moved smoothly and that our installation happened on time. You could tell he genuinely cared, not just about making a sale, but about getting our family comfortable again as fast as possible. The install itself was smooth and professional, and Tyler continued to check in even after the job was scheduled to make sure nothing fell through the cracks. If you’re dealing with an old system, an emergency situation, or just want someone who actually does what they promise, ask for Tyler Thomas. This is the kind of service that’s rare these days, and we’re extremely grateful.

My service was professional and efficient while the tech was at my house. I was not satisfied with the wait, but once on site I was very happy.

The service technicians were very professional and prompt.