ARS/Rescue Rooter Columbia Reviews (Page 1)
The only thing is nobody at any professional business shows up at the time they are supposed to. They were 2 hours early so I had to leave to pick up my son. The guy was very polite though and the service was great.
02/13/2026
I showed the technician(B.Foster) pictures of what the problem was and he went right to work and got the job done in no time. I even purchased the elite service plan.
02/13/2026
I am very pleased with the technicians that came out and changed out our furnace and AC unit. They know their job very well and was very professional.
02/12/2026
ARS did a wonderful job on hooking up my HVAC system. The technician Was very professionalism and knew their job very well
02/12/2026
We had an excellent experience with Tyler Thomas from ARS Rescue Rooter, and I honestly can’t recommend him enough.
Our HVAC unit was 21 years old and decided to fail during cold weather, which is about the worst timing possible. Tyler went above and beyond from start to finish. He took the time to clearly explain our options, helped us find the right new HVAC system, and worked hard to make sure we had a solution quickly instead of leaving us stuck in the cold.
What really stood out was how much he advocated for us — he assisted with financing options, stayed on top of the process, and personally followed up multiple times to ensure everything moved smoothly and that our installation happened on time. You could tell he genuinely cared, not just about making a sale, but about getting our family comfortable again as fast as possible.
The install itself was smooth and professional, and Tyler continued to check in even after the job was scheduled to make sure nothing fell through the cracks.
If you’re dealing with an old system, an emergency situation, or just want someone who actually does what they promise, ask for Tyler Thomas. This is the kind of service that’s rare these days, and we’re extremely grateful.
02/11/2026
My service was professional and efficient while the tech was at my house. I was not satisfied with the wait, but once on site I was very happy.
02/10/2026
The service technicians were very professional and prompt.
02/10/2026
Tony our sales representative was very friendly, helpful, and knowledgeable of the entire process. The service technicians were very professional and prompt.
02/10/2026
Excellent service, experienced technician, good attitude, and courteous.
02/09/2026
Got a text before arrival and the technician was right on time. He was kind and efficient. He advised that I needed a new capacitor and installed in just a few minutes. Very grateful that I scheduled this check up for my system.
02/09/2026
Awesome technician and awesome person he needs a raise give him one please
Awesome customer service
02/09/2026
Franklin was an excellent tech. He explained everything so that I could understand and was very friendly.
02/08/2026
No heat for three days. Called ARS, and Jaylin arrived to save the day.
02/07/2026
Jamal was great! I told him what the issue was and he found it! Very pleasant and professional!
02/06/2026
It was a great visit on time representative was polite got job done heat is now restored thanks ☺️
02/03/2026
The technician Franklin Miles was wonderful. I’m going to request him every time we need a service.
01/29/2026
It was Xmas time, company on the way. Oh no ! No heat ! who to call ? What to do ? I called ARS and Randy Burt was at my home the next day. Randy was great at explaining what the issue was and how to fix it. He taught me about SEER ratings, Dominion Energy rebates and AHRI ratings. Randy answered all questions, offered to come on the weekend to explain to hubby, and provided support after the install. Randy should be a manager. What great service !!!! Thanks Randy, You are appreciated !!!!!!
01/29/2026
Technician was quick and clear in explaining what he found. He was very helpful
01/28/2026
I had a brand new installed HVAC in November 2023. My unit is only 3 yrs old. I’m NOT SUPPOSED TO PAY ANY PARTS. I’ve been trying to get the supervisor to return my phone calls, but no avail . His name is Mike. Several HVAC companies have told my wiring is totally wrong!!! I don’t want to do any more work for me, however do you a call back from supervisor or manager. I’m going WLTX news and report them, News on your side! They are a HORRIBLE COMPANY!!!! Even people from my church have called on behalf. Now I pay out-of-pocket to everything rewired!
Today February 2,2026 Steve Phillips came to my house. He did an Excellent job! Now I have air conditioning and heat. I give Steve big kudos. Linda Baldridge asked come over. She’s a wonderful woman. She deserves to be recognized.
01/26/2026
very professional
04/29/2024
Great customer service and extremely helpful technicians. I enjoy the education and time the men take to help me understand why I need to get a part or the reassuring smile that everything is going well. As a female I have always felt safe and respected. I have always looked forward to their service arrival whether it is for maintenance or distressed service. This company always has qualified staff available with the majority of parts available within 12 hours if not on the truck. I have been with them for 10 years and am looking Forward to another 20 years. They are great people that work with you. I always enjoy a quick chat with the technicians. They manage their time well and educate you about your issue. I am a member of the Pro Plan, I. have not endured an emergency fee in years and I am prioritized as well. They stay on top of the air conditioning system maintenance. They send a picture of the technician as well as arrive in a ARS painted van. I so much appreciate this company and its technicians.
04/19/2024
I give them 4.8 out of 5 stars.
Rescue Rooter will get the job done for u :) Installed my new water heater :)
01/25/2024
Daniel was my Tech today very professional& friendly.
11/13/2023
Good maintenance, professional service
07/14/2021
Tec was superior. Efficient, polite, did a good job. Hang on to him.
04/29/2021
Technician Jaylen was very professional and respectful of our home. He serviced our heating unit to ensure that it operated at maximum efficiency. I recommend ARS to service your home system.
02/19/2021
