ARS/Rescue Rooter Greensboro Reviews (Page 3)
Time was a little late, the repair man was great.
01/01/2026
ARS Literally came to the rescue … a last minute call because my heater was not working with their freezing weather !! The technician Larry Tilley an ex-veteran was super nice and gentleman explaining all the process !! So happy and pleased with the experience !! Won’t call anyone else !!
12/30/2025
ARS service technicians are well trained. ARS is offering competitive pricing. We had them install a New HVAC system over 9 years, they have been servicing for that long!👍
12/30/2025
Jose , was excellent and explained all of the issues.
12/30/2025
Associate was prompt, efficient, and friendly.
12/29/2025
Excellent service technician
12/29/2025
Great customer service and Technician was professional and concerned. Both the call to ars and the tech were awesome
12/29/2025
Always professional, polite, on time and let you know when they will be there. Been using ARS for HVAC for around 30 years, installed units at 2 different homes, and have service contract with ARS. They have always done a great job for us.
12/29/2025
Larry from ARS / Rescue Rooter Durham was very friendly and did his job effectively and was very polite. I highly recommend using this company’s services
12/29/2025
Great price, great service! Arrived on time and didn't try to sell me unnecessary parts.
12/28/2025
Tech person Jonathan was kind, knowledgeable, precise. Great job.
12/27/2025
Awesome workers! I love how everyone came together to work as a team, they were all great and very respectful and helpful with answer to my questions and concerns.
12/26/2025
Brett Shackleford was very informative and courteous. He answered all questions to my satisfaction. Spoke about other products you have, but I declined them at this time.
12/23/2025
Jonathon was very respectful and knowledgeable about my unit and gave me good advice about my unit. Helped get it back operating correctly.
12/20/2025
Mr Joe Civitello was very professional, courteous & punctual. He assessed the problem of the compressor and though spent 20 mins observing and analyzing, did not charge a penny ! Helped me connect with the advisor on plan for replacing the unit & kindly said spare the payment towards new one. Other companies cost arm and leg just for looking at the heater !!
12/19/2025
I am so happy I called ARS. Derrick and Cody were exceptional.
They answered all my questions and concerns. This was my first time having this type of replacement. The installers were also great! I'm a customer for life.
12/18/2025
Very good.
12/17/2025
I certainly never expected that with a brand new system I would have to call for a repair less than a month into it! As far as the technician goes he was fine, fixed the problem now hopefully I won't be with out heat again, especially on the coldest day of the year so far. All still under warranty so no fee.
12/16/2025
Gilbert is a professional technician. The whole experience was expedient and reassuring to know my system inspection was completed with no issues.
12/15/2025
It was very easy to scheduled this appointment. The technician was very very helpful in answering my questions and explaining the issue.
12/13/2025
Very professional
12/10/2025
Gilberto was very helpful, friendly and informative. I would recommend ARS of Durham's services
12/09/2025
ARS techs are always careful and professional. Today was no exception! He fixed our heating vents that were wobbly. Almost immediately after he left our cats found a warmer place for winter naps.
12/08/2025
Larry the technician was very knowledgeable and explained in detail how the system should be operating.
12/07/2025
My new HVAC system which was installed in September 2025 stopped heating on a cold Friday night. I called on Saturday morning & originally was scheduled for between 2:00-6:00pm. The technician was delayed on the job before mine, so I was rescheduled for 8:00-12:00 Sunday. The technician, Jorge Perez-Rios, arrive before noon, and began to analyze my problem. He found that the auxiliary heating system had not been properly programmed, and he fixed the issue. He was polite, efficient, and knowledgeable. All in all a pleasure to deal with. I am very pleased with the service from ARS. I am not going to downgrade my rating from because of the rescheduling of my appointment, because I know that it’s not until arriving at a call that you can tell the extent of a problem. I appreciate that the technician fixed a problem correctly rather than rushing and having it reoccur. Jorge explained what action he took in my case, and I feel confident that my system is ready to deal with the coming winter cold. I commend ARS on the Excellent service.
12/07/2025
Jonathan was amazing!
12/06/2025
Friendly, explain everything. And what needed to be done clearly.
12/06/2025
Professional service…on time & explained his results…good experience with tech. Seem experience…
12/06/2025
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Tomaz was great
09/13/2025
Always a Good service checkup & maintenance request fulfilled successfully. Thank you.
03/03/2025
Was here fast, and helped us with our unit. After finding the issue, still checked the rest of the system.
02/18/2025
My technician Brett Shackleford was amazing! Friendly, knowledgeable and professional.
11/20/2023
Technician Larry, was professional, courteous, efficient, performed maintenance as requested. Wore shoe covers to avoid any tracking dirt in. Excellent customer service.
01/22/2021
The tech was wonderful and very professional. Handled the service call expertly. We’re very fortunate to have you’all as our service advisors.
10/01/2020
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