ARS/Rescue Rooter Houston South Reviews (Page 1)
Great job the gentleman who came out was very professional. And very nice, don't lose him.Good workers are hard to find
03/31/2026
Alan is a very professional person. He explains in detail whats going on with your unit. Very professional and helpful.
03/31/2026
My service technician was super amazing! He walked me through what he thought might be the issue and his troubleshooting steps. Kept me informed the entire time and and worked out the issue for me.. top notch service!
03/31/2026
Darrell was great and informative 👍. He and his survivor walked me through the process of the problem.
03/31/2026
Jose F Alvarenga, was profesional, and plesant
03/31/2026
"Derek is exceptionally knowledgeable about HVAC systems. I followed along during his inspection, and he patiently answered all my questions with a great attitude. He did an excellent job, and I’ve already requested that Derek be the one to handle my winter maintenance as well. Highly recommended!"
03/31/2026
Jesus was pleasant, knowledgeable, and thorough with the job of fixing my gas water heater. I very much appreciated when he went back into my attic to ensure no water leaks before he left.
03/30/2026
Fast and friendly service
03/28/2026
The technician did a excellent job he was nice and polite and very knowledgeable
03/27/2026
Sheldon was very professional, knowledgeable, and honest. I highly recommend him to anyone needing an HVAC person.
03/27/2026
The representative was courteous and very forthcoming regarding questions I had.
03/27/2026
Great service
03/27/2026
The best experience EVER!
03/27/2026
A/C spring tuneup
03/27/2026
Fair
03/26/2026
Excellent Service
03/25/2026
Technician was very nice and respectful. He performed the AC maintenance without trying to force a sellout of me.
03/25/2026
Pleased with service
03/24/2026
ARS sent a service technician name Sheldon, to come out and service my AC unit. He done a excellent job. He explained to me what he was doing to service my unit. I'm very pleased to know how knowledgeable he was. Keep up the work!!
03/24/2026
Excellent service, the dudes that came were really informative and we also bonded over smoking meat
03/24/2026
Arrived on time. Technicians very knowledgeable. Explained the work done and issues found on my 2 AC units. Provide detailed solution and recommendations. Excellent professional services. I recommend their services .
03/24/2026
I thought Connor was very courteous. He arrived in a timely manner and was very prompt with getting what he came for done very quickly. He said everything was in good working order and I have no reason to doubt that. I appreciate the work that he did.
03/23/2026
The Technician was very professional, and was very knowledgeable about his work, and his deameanor was awesome. Kudos to a job well done!!!
03/22/2026
Shane is professional, knowledgeable, and personable. He was here to perform an air conditioner check. He let me know all his findings and recommendations.
03/21/2026
It was rough at first due to the miscommunication between Home Depot and ARS. I was told one price for the service from HD but ARS said that's not correct. After the service man reached out to the his manager they honored the HD price.
03/21/2026
Christian was amazing! Super friendly. Extremely thorough. Walked us through everything and took his time. Made some recommendations for future service. The dispatcher was very responsive the entire process. Wonderful company to work with.
03/20/2026
Very professional
03/20/2026
The intake person was great. He quickly took my information and sent a technician to my house within an hour.
03/19/2026
Miguel, the technician came and serviced my air condition system on today. He was thorough and very professional. He completed the work in a timely fashion!
01/10/2026
I had a scheduled maintenance for my a.C unit today. I didn't catch my technician's name, but he was very polite and professional. He made some recommendations for some maintenance issues.For the future. I'm grateful that he was here and took care of things
08/08/2025
I scheduled an AC maintenance service on March 28, 2026, after receiving a call reminding us it was time for our annual tune-up. Before confirming, I specifically asked if the technician would be the same person who serviced our unit last year, & I was told yes. That was not true, a completely different technician arrived.
During the visit, my husband was quoted $689 for a “hard start kit,” with claims that it would reduce electricity costs and help the compressor. After checking, this part is readily available for under $100. This pricing is excessive and misleading, especially when presented during a discounted service visit. It felt like a clear upsell tactic rather than a genuine recommendation.
The technician also needed access to our daughter’s bedroom because that is where the upstairs thermostat and heating unit. However, he entered the room without wearing shoe covers or even asking for one. Too late when hudband noticed that he didn't wear any. Being in a private bedroom space, this lack of basic courtesy and respect for our home was unacceptable.
Offering a low-cost tune-up should not be an excuse for misleading information, upselling, or disregard for a customer’s home. I expect honesty, transparency, and professionalism. Too bad that there was no consistency with great service we got from last year.
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Last year 2025 : We had to switch companies for our AC needs, & we’re so glad we did! The technician from ARS was thorough, explained current & potential issues clearly, and provided excellent service. Highly recommend them to family and friends!
03/23/2025
The techs were professional and thorough in completing the job. I will use ARS for future work. I had a heat pump water heater flushed and inspected.
09/28/2024
All of the above
03/16/2021
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