ARS/Rescue Rooter Illinois Reviews (Page 1)
Jose @ ARS was very professional and talked me through the inspection process for both my AC unit and furnace. He noted an issue with my AC unit and fixed it on the spot. Thanks Jose. Highly recommend ARS!
10/07/2025
Antonio was personable and communicated exactly what he was going to do.
10/06/2025
Isaac was great, very transparent and honest service and gave us a full evaluation
10/05/2025
Well explained thankyou
10/04/2025
I signed up for a furnace tune up through Lowe’s. Terrence came by the same day within the scheduled window & patiently explained what he was doing and the overall unit operation to me, along with which maintenance tasks I can do myself. Very helpful.
10/03/2025
Alexis was great. Very professional..
10/02/2025
Andi and James were very professional and did an exceptional job. Highly recommend.
10/02/2025
Terrence was excellent. Explained what he was doing as he was checking the furnace. Explained that a couple parts may need replacing on the next visit if they fall further from limits.
09/26/2025
Great value for the cost! Very professional from sales to installation. Hight recommend ARS ! 😁
09/25/2025
Efrain was very professional and knowledgeable
09/25/2025
Very clean and timely service. Klaus and Manny were a great help in teaching us how to use the new equipment and were also able to answer all of our questions, helping us understand the why and how of it all.
09/25/2025
Andi and James was awesome on completing my furnace and ac unit cant wait to enjoy these both in the winter and summer thank you all for all the hard work and great service would recommend and thank you mostly to Freddie for helping me choose the best options and getting a good deal
09/25/2025
Great technician that provided notes for next inspection. Very thorough and professional.
09/23/2025
HVAC annual check. Tech was very polite and professional. Explained what and why he was doing. I’m very confident in his evaluation and recommendations. ARS would do well to have new techs shadow him for a few weeks and see what a great tech he is and what a great representative he is for ARS. Highly recommend this gentleman.
09/22/2025
Scott S. came out same day of our Rodding Service request to unclog our Kitchen Sinks. Scott was professional, logical, knowledgeable, and explained all of our fair-priced options in language we could understand. Scott tackled the job in a timely manner. But best of all, Scott taught us valuable prevention tips that can help stave off future issues. Thank you, Scott. We will recommend you without reservation to all.
09/20/2025
Wonderful, knowledgeable, respectful of our home technician. He diagnosed the problem, gave us a fair quote and performed the service timely.
09/19/2025
ARS Team was nice and efficient to perform their good work and to explain different aspects during the installation and the unit’s operational instructions.
09/19/2025
Our technician was very professional and performed the inspection and service of our furnace. All is good and ready for the heating season.
09/19/2025
Very knowledgeable and what they do I highly recommend them
09/16/2025
I had a service person come out to restart my HVAC system. The work was done quickly and professionally.
09/16/2025
Tim was professional, communicated clearly, and got job done quickly with hvac repair.
09/16/2025
Terrence Mayes was here and did a great and thorough maintenance inspection.
09/16/2025
Our Service expert, Terry the plumber, did an awesome job today at identifying the issue and getting it fixed quickly. We always ask for Terry when we need plumber intervention!! He is friendly, knowledgeable and gets it done!
09/14/2025
Scott and Terry serviced 2 different leaks and fixed both problems, quick! They also did a better job than expected. I couldn't of asked for better technicians. Thanks so much
09/13/2025
The service overall was great. I had them out to install a HVAC system (furnace and condenser combo) to replace my old one. Heat pump wasn’t an option unfortunately. I do need to point out they were very patient with me as I worked to try and get approval to complete the work.
Only reason they are getting 4 stars is because of the need to call them back out a second time due to installation issues. That being said, they were responsive and came out next day (installed Saturday, called Saturday night, they were out Sunday to fix the problem). Issue was fully resolved on second visit.
—Edit
ARS has been very responsive to issues that have arisen from the install that were not found during install. The system is much newer and needs quite a bit more air than the old unit. ARS has been working with me to troubleshoot and resolve, and I think we finally have it. Only feedback I would have for them is add the inventoried return and output CFM to the site survey to see if additional work would be required for the new system. The signs were there that this was going to be a problem and could have been resolved on initial installation, but instead required three revisits.
08/17/2025
Very thorough, pleasant and efficient. Isaac provided good advice regarding possible future service we will need. Definitely would recommend him.
Continuation of prior post :
We had the recommended service and Isaac returned to do the work. He showed us the blower fan before and after the cleaning so we knew it was done correctly, Definitely would recommend Issac for future work.
05/13/2025
I’ve been with your company for over 30
years and can say this last technician was by far the best. He explained everything and even went over my bill in detail. He had a very pleasant manner.
03/08/2025
Robert was terrific. He was thorough in checking my furnace. Professional, efficient, knowledgeable and personable.
05/22/2023
Terrance was professional and very informative and helpful to any questions we had. I would highly recommend ARS.
03/15/2023
Andi and Alex were efficient and very thorough with their work. Appreciate all they did in a very timely manner. They Iinstalled our air conditioner and were very professional and knowledgeable. Appreciate the attention to detail they had and patience in working through educating me as well. Thank you!
02/23/2023
Tim arrived ahead of schedule and had contacted me via phone to advise. He was very knowledgeable and efficient.
07/21/2021
Thomas Palmer very polite professional and knowledgeable. Explains everything he was doing. I really liked his work. He cleaned up the unit. Very honest in his work. Above all very humble gesture with a pleasant smile on his face. Appreciate his work and wants that next year he will come back to do the job. 👍🙏
01/17/2021
Once again ARS did an excellent job with servicing our furnace today. I was very impressed with Tom Palmer, the ARS Technician who performed the service. I can tell from how he serviced our unit that he thoroughly knows his job and is a very experienced professional. He even offered me some very helpful advice. Make sure to request for Tom when calling ARS for your HVAC servicing; you will be very pleased with his work. Thank you, ARS!
09/22/2019
Our ARS technician, Mr. Terrance Spranger, came for a scheduled furnace tune-up. He provided excellent service. He noted our furnace is 10 years old now, beyond its warranty. At his recommendation, he installed a surge protector, to prevent surges that could damage all the electrical components of our unit. Mr. Spranger was very helpful and knowledgeable, and we are pleased.
07/01/2016
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