ARS/Rescue Rooter Indiana Reviews (Page 2)
Our furnace stopped working on a weekend and in the middle of an intense winter cold snap. After the company we used just two weeks prior said the PART ONLY would be $2000, we opted to get a new system. We frantically made many calls to local HVAC services in Richmond, IN, but sadly, not one of them returned our calls. We stopped at Lowes to see if they offered HVAC services and they explained that they contract with a third party and have successfully for over 20 years. Lowes took our information and ARS called us before we even got back home! We made an appointment for that evening, a Saturday! The agent came and carefully explained our options. We told him what we wanted and he set up the install for the next day! ARS arrived promptly on Sunday morning, and the difficult install required the hot water heater to be removed first. The team worked all day and late into the evening. They returned the next day to finish the install and re-install the hot water heater. We paid exactly what the agent quoted to us on Saturday and not a penny more. I highly recommend ARS/Rescue Rooter for your HVAC needs. I won't waste my time trying to work with local companies from now on.
03/18/2026
Drew was absolutely great! Very polite, professional, honest and upfront from start to finish. He made some calls for other concerns I had that he couldn't help with. I haven't had a lot of luck with contractors but he stands out!
03/18/2026
Sam Hesser was our service person and he did a great job! Our pluming was not working and he came out at 9:00 PM. He explained everything and was very polite. He made sure that our service was working properly before he left. He also followed up with recommending someone from his company come out and provide us with a fee quote to correct our problem. I will be contacting Sam again if we have any further issues.
03/17/2026
Richard was very informative and patient. He advised us on what to do to extend the life of our furnace.
03/17/2026
Had work done on the sub pump due to water backing up into basement. ARS technician had it corrected in no time, and had recommendations for a better system. Great service.
03/17/2026
Highly recommended. Our salesman was great! Helped us find exactly what we needed. The installation crew was awesome and they were able to get us scheduled and our new unit in fast so our home had heat.
03/16/2026
Excellent work
03/16/2026
Love ARS! Shawn and Taylor exceeded customer service excellence. Very kind and knew their job well. 10 stars IMHO. Nicely done!
03/16/2026
Bob was easy to work with made me feel comfortable and got the job done in a quick fashion
03/14/2026
Very polite and professional. Took care of the drainage issue.
03/14/2026
Technician was great and clear about what was happening. Hit only a 4 star rating because scheduling was not good. Promised to be here that night then switched to 8 next morning. Showed up around noon. Still I think the job itself was very good and price was good as well. Had a main line that was clogged
03/14/2026
The work was timely and excellent. But the best part is the people I talked to and the specialist who did the work. Great work and great people.
03/12/2026
Sam was wonderful to have service my home. He was the nicest young man I’ve ever had over to my home as a plumber and I had the best experience ever!
03/12/2026
I received same-day service for the slow drain in the bathtub. Nate called to let me know he was on the way, arrived on time, and was friendly and professional. He even gave me tips on how to prevent the problem in the future. Great service!!!
03/12/2026
Chris was very kind, personable, knowledgeable and efficient. He made the experience as pleasant as possible.
03/11/2026
My kitchen sink would not drain, and I tried everything to fix it but couldnt. ARS sent Sam Hesser out to fix the problem and he came through like a champ. Sam was top notch professional and kind. The only reason ARS doesnt receive 5 stars is because of a couple scheduling mix ups that lasted a couple of days.
03/11/2026
James the technician from ARS was very efficient and friendly. He explained what he'd done for the work. James left a clean work area. Thank you for replacing our water heater in a timely manner.
03/11/2026
From the salesman to the installers, everyone was super polite. They were booties inside my house. VERY polite.
03/11/2026
Super quick and friendly service. Explained everything in words I would understand and was very open and honest.
03/10/2026
Excellent technician. Very informative and easy to understand.
03/09/2026
Samuel did a great job, he worked patiently on my outdoor drain. Got it going and also recommended some advice on going forward with recommendations on what to do to rectify a solution by keeping our drain functioning. Price was very reasonable and will use them again
03/08/2026
Outstanding service and quick response! Made everything very easy to understand and extremely affordable!
03/08/2026
Austen did a good job, but ARS is not very reliable. They cancelled without telling me the first time and tried to cancel again today. You have to stay on top of them to make sure they arrive. But once here, great work.
03/07/2026
Excellent response time and friendly professional service. I definitely recommend them for your plumbing needs!
03/07/2026
ARS did a great job of installation of a new AC unit. Would definitely recommend. 10 out of 10
03/07/2026
They did a really good job putting in the furnace gas heat and the air-conditioning unit but I do have a problem. They tore my neighbours yard up walking back-and-forth in it so I don’t know what to do on this
03/06/2026
Quality work and very professional
03/06/2026
They are really respectful and informed me on everything they did and found.
03/06/2026
Mr. THEO was AWESOME. Requesting him to visit again in the fall for service. THANKS ARS you guys ROCK man.
10/29/2025
I have used them for service and repair and installation of my HVAC equipment for 20+ years. The technicians are knowledgeable and personable and respectful of my property.
10/17/2025
My tech Sulian was the best and most thorough tech we have ever had. Highly recommend him.
04/24/2025
Great, fast, professional experience. Explained pricing options for different services. Consistent service.
03/12/2021
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