ARS/Rescue Rooter Charleston Reviews (Page 2)
Halo installation
03/07/2026
My service technition was Raul. He was very professional and quickly saw and fixed my issue. Many difficulties in life affected my yard--there was overgrowth and bushes--and he was kind about any diffiuculties this caused. He was able to quickly address the issue and did all with in his power to apply any discounts that made what would of been insurmountable repair cost something that was within our grasp. If he had not extended this kindness, we simply could not have proceeded. I will never forget this kindness as it truly made a difference to us. I can recomment ARS with confidence for nor only professionalism but for having a true heart for the people they serve. Thank you from a grateful customer.
03/06/2026
There are consistent on time it does excellent work. They take their time and do great work.
03/05/2026
installed 2 hvac units had a small problem with one unit from the roofer but took care of it no problem very friendly.
03/05/2026
The technician was right on time, efficient and knowledgeable.
03/04/2026
Kevin was AMAZING! Very knowledgeable, efficient, and professional.
03/04/2026
Bruce Smith was very thorough and made everything easy for me to see and understand. The price for the service was surprisingly unexpected And very affordable. And I learned so much that will be helpful for me going forward.
03/03/2026
Expert service Great people
02/28/2026
Great service - fast, friendly, and communicative. They are also exceedingly transparent with your repair/replacement options. In other words, they don't entrap you into a steep charge which I've heard is increasingly common in the HVAC sphere.
Tommy replaced the 13-year old AC capacitors in my home quick & easy for a reasonable price.
The diagnosis itself is also only $19 (I scheduled via Lowe's - not sure if matters).
Would recommend for a repair or just a diagnosis! Way more beneficial to think ahead with HVAC maintenance rather than live in fear of a random $10k bill down the road. Thanks!
02/28/2026
The technician was very kind and acknowageble. He made sure everything was straight before he left. He also recommended services that I would need in the future. Overall, just a pleasant experience.
02/27/2026
The technician was on time and very helpful. He was friendly and knowledgeable about the work. He did a maintenance inspection of the two system.
Great work and great customer service.
02/25/2026
Workers removed old unit and duct work. They will try to finish up tomorrow.
02/23/2026
A very positive experience! Jordan visited our home to discuss our needs, price range and, options. ARS has several Guarantees that he explained very early on. Numerous payment plans were discussed to better suite our needs. The installation was scheduled for 2 days later and confirmed before Jordan left our home. Two installers arrived on-time on installation day. They were professional, courteous and quick. We had an entirely new system installed in approximately 3.5 hours. Our only recommendation for improvement would be if the installers wore shoe coverings to reduce the outdoor dirt being brought inside. I highly recommend ARS for your HVAC needs.
02/22/2026
Kevin was very honest and detailed in his analysis of the unit.
02/21/2026
Kevin did a through inspection documenting each step and completed with pictures and his assessment. It was NOT good news as we have 2 complete units to consider. But... It's always better to know what's coming beforehand than have it catch us by surprise. A sales person is now on the way with a quote then we'll know how we stand.
02/20/2026
Shawn and Justin did a grreat job of installing my new HVAC unit. They successfully reprogramed my Nest thermostat to remotely contol the unit.
Great job overall!
02/20/2026
Easy communication and professionalism from initial call through completion of service.
02/20/2026
Excellent service. The tech was polite, thorough and explained everything clearly.
02/19/2026
Excellent Service! Very professional, showed up on time and was very courteous. My technician checked everything and gave me a list of suggested items to be addressed. Thank you.
02/19/2026
Service tech was prompt and very courteous. He was professional and completed the inspection, informing us as he went. Completely satisfied.
02/19/2026
Technician was very professional, knowledgeable, and efficient at seasonal servicing our HVAC system. Knew his stuff! Gave ARS and Lowes a good name...
02/17/2026
Great. Very clear with the repairs that are need.
02/16/2026
Fantastic service
02/15/2026
Technician was friendly and professional. Looking forward the next service call.
02/11/2026
ARS/Rescue Rooter is a great company. Lawrence was very knowledgeable and thorough regarding our plumbing issues. We look forward to working with him again in the very near future.
02/09/2026
Good job replacing my old unit
01/28/2026
The technician arrival was later than I expected. Service and knowledge was good. Technician listened to my concerns and was prepared to work. Thanks
12/31/2025
The technician who serviced my hvac unit was very courteous and very thorough in service.
09/26/2025
The gentleman Tom Brown was awesome very polite answered all my questions and was so nice I thank you again
11/18/2023
Tommy did a greatest good today by finding three issues that may fix some issues we’ve been having. More to follow to see if his findings provide some insight into resolving these issues
11/11/2023
Job well done.
11/09/2022
