ARS/Rescue Rooter Durham Reviews (Page 1)
Had new system put in October 28/2024. Today had yearly maintenance, everything was good.10/2025.
10/14/2025
so happy they figured out what was wrong with system
10/14/2025
John was quick, knowledgeable, and professional. He really took the stress out of this whole process
10/14/2025
Technician was courteous and did a very good job in a short time.
10/13/2025
Five Stars
10/11/2025
Excellent service from Jonathan
10/11/2025
Technician was very informative.
10/09/2025
Our technician was very thorough and professional.
10/09/2025
The technician was EXTREMELY kind, helpful and very knowledgeable about what he does! I would HIGHLY recommend this company and this technician, Johnathan! Prices are really good as well.
10/08/2025
Tech Ahmed Abdalla Elreech was very friendly, detailed and knowlegeable when explaining the details of the pre-maintainence job along with pictures while explaining. We have used ARS since 2020 and Ahmed did the best job of all techs that have serviced our unit. Best cleaning job I've ever seen! Her kept smile and gave us great customer service ! We will request him in the future! Thank you
10/07/2025
Technician was professional and knowledgeable.
10/06/2025
Very nice gentleman. Knowledgeable.
10/05/2025
The check was quick and the service man was nice.
10/05/2025
For the work I had done, it was very reasonable.
A very professional and they know exactly what they're doing. I highly recommend them
10/04/2025
Great experience. Friendly and honest.
10/03/2025
The visit was professional. Tomasz the repair specialist was kind and courteous.
10/02/2025
Showed up on time! He was very professional as he kindly scolded me for not changing my filters on a regular basis! I changed them while he was here!
10/01/2025
The technician that you sent out to service my heating and air unit Jonathan Rodriguez he was very informative and showed me everything I needed to know about the unit thank you.
Jimmy Barber
09/30/2025
The technician was very professional and helpful. He answered all of my questions and my outdoor unit looks brand new he maintained it so well
09/27/2025
Serviceman was professional courteous and knowledgeable
09/27/2025
Jacob was courteous and very knowledgeable. I have had good past experience with ARS, but $600 to flush out a line that took less than an hour? He did test the heat to make sure it works and reset the thermostat for a total of 1.5 hrs labor. His service was excellent. Just wondering why it costs $600 to flush a line and repair the pipe in an hour.
09/23/2025
Jonathan came out and fix his inspection and highlighted areas that were and/or could fail on my unit in the near future. Have me a few estimate on the parts that need to be worked on in order to prevent future problems. He was very professional about his explanation and was very personable and a good listener. I recommend this company.
09/20/2025
ARS Rescue Router of Durham NC just installed a new AC/Heat system for us. It’s wonderful! Everyone from Aaron who speced the system for us to the installers who did all of the work were fantastic. We could not be happier to have worked with them. I recommend you call them for any heating/cooling needs you have. There great.
Remember ARS Rescue Router of Durham NC are the best!
09/19/2025
Amazing education provided and excellent work done. Excellent and detailed instruction and education given - always. I always refer them to friends.
09/17/2025
Jacob was very professional and knowledgeable about his job. I'll always ask for him for farther service when need.
08/15/2025
Professional young man and answered all of our question. Great reponse to our hvac maintenance
03/29/2025
Good service
Semi annual maintenance
08/29/2024
The technician was very knowledgeable and was able to resolve my issue. I called in the morning and the technician arrived soon after. He diagnosed the problem right away and had the part on the truck. My A/C was up and running in no time. Fantastic service.
01/16/2024
I am grateful that ARS have someone as professional, kind and patient to assist the community like Ricco. It is always a huge plus to interact with folks with excellent customer service. Thank you ARS. 5 stars. ARS customer service from Ricco is outstanding. Thank you.
07/02/2023
Excellent as always!!! Once they finally came. It only took 3 attempts!
03/24/2023
The customer service was A1! Joesph came out and was thoroughly checking my unit to make me aware of any future issues.
09/08/2022
