ARS/Rescue Rooter Durham Reviews (Page 1)
Very professional
12/10/2025
Gilberto was very helpful, friendly and informative. I would recommend ARS of Durham's services
12/09/2025
Larry the technician was very knowledgeable and explained in detail how the system should be operating.
12/07/2025
My new HVAC system which was installed in September 2025 stopped heating on a cold Friday night. I called on Saturday morning & originally was scheduled for between 2:00-6:00pm. The technician was delayed on the job before mine, so I was rescheduled for 8:00-12:00 Sunday. The technician, Jorge Perez-Rios, arrive before noon, and began to analyze my problem. He found that the auxiliary heating system had not been properly programmed, and he fixed the issue. He was polite, efficient, and knowledgeable. All in all a pleasure to deal with. I am very pleased with the service from ARS. I am not going to downgrade my rating from because of the rescheduling of my appointment, because I know that it’s not until arriving at a call that you can tell the extent of a problem. I appreciate that the technician fixed a problem correctly rather than rushing and having it reoccur. Jorge explained what action he took in my case, and I feel confident that my system is ready to deal with the coming winter cold. I commend ARS on the Excellent service.
12/07/2025
Jonathan was amazing!
12/06/2025
Friendly, explain everything. And what needed to be done clearly.
12/06/2025
Professional service…on time & explained his results…good experience with tech. Seem experience…
12/06/2025
bbb
ARS came out the same day I called, which was fortunate considering our heat was broken and it was freezing outside! José, our technician, was friendly, knowledgeable, courteous and answered all of our questions. I will definitely use them again in the future.
12/04/2025
Jacob is the best serviceman we’ve had from ARS! He’s knowledgeable, personable and always willing to explain things to us.
12/03/2025
We have been very pleased with every contact with ARS. Everyone is so pleasant, service is quick and the techs are considerate and knowledgeable. Definitely recommend.
12/02/2025
The service was great and he explain what needs to be done
12/01/2025
Very good please send George every time
11/23/2025
Great job, he found out that my water heater was leaking
11/22/2025
Heating system inspection revealed safety and performance issues. We got a preliminary estimate for repair and will get an estimate for replacement later today. The ARS representative, Jonathan Rodriguez, was knowledgeable, informative and a pleasure to deal with. Very good encounter.
11/22/2025
The technician, Jonathan Rodriguez, checked my heating and AC unit. He did an excellent job, and I am very pleased. He offered superb customer service.
11/21/2025
FROM THE SALES REP. ALL THE WAY DOWN, HAVE NEVR,EVER BEEN TREATED AS WELL AS WHAT THIS COMPANY HAS DONE. I JUST HOPE I CAN CONTINUE TO SEND THEM NEW CUSTOMERS. THANK YOU ONE AND ALL! CYNTHIA RILEY
11/20/2025
Friendly and on time. Helpful in answering questions
11/19/2025
Super nice tech who came out to show me how to set up the app. It was his first time using this particular thermostat but he was very resourceful in figuring it out and getting it all set up.
Adding to this a second visit today, and yet another rep who is very nice and both times they really emphasized that they will stay and ensure everything works fine and checked other parts of the system other than the reason for the call.
08/13/2025
Nice guys...seems like they got finish sooner than when we had the downstairs system done. However a gas system was installed downstairs. I don't know if that would take longer. They got it done!!!
06/01/2025
Always a Good service checkup & maintenance request fulfilled successfully. Thank you.
03/03/2025
Jacob was very professional he came last time to service my unit an I would prefer him all the time he helps u understand the issue an he just seems very nice but tonight he figured out my issue an now I have heat cus it’s bout to snow.
03/02/2025
They did a great job in both diagnosing the problem and recommending the solution! James
12/18/2024
11/20/2025
Larry was exceptional. He went above and beyond. He was very informative and helpful. I truly appreciate his work and kindness.
John was very nice. Very professional. He took his time. He did not rush. He made sure everything was working properly. I hope he comes back next time I have service.
11/13/2024
Efficient service from a very nice representative of you business.
01/01/2024
Very professional crew. Completed my job in one day.
02/20/2023
Nicholas the technician was very nice, friendly, polite, hospitable and professional. He was also very hospitable. He arrived in good time, completed the work and was on his way.
12/02/2022
Extremely nice and professional. Today was winter maintenance.
11/09/2022
