ARS/Rescue Rooter Durham Reviews (Page 3)
Jonathan is a consummate professional! ARS is very fortunate he is part of the ARS team.
Michael Tucker
08/21/2025
Immediate scheduling, professional service one day. Thank you ARS
08/21/2025
The ARS technician came out to inspect the unit and upon completing the inspection gave me all the relevant information I needed to maintain my system
08/20/2025
These people are wonderful Jonathan went out of his way to try to help get financing for my AC unit
08/19/2025
ARS installed a unit for us in May. It recently needed service. I was able to call and schedule for a technician to come out after hours. Tech showed up on time and promptly fixed the issue.
08/19/2025
They sent a technician in to check out my system, and I would have to say he was extremely thorough.
08/19/2025
The tech found the issue immediately and I got my cool air back!
08/17/2025
Ricardo was very knowledgeable and taught me a lot. Diagnosed and fixed the issue very quickly
08/16/2025
Jose did an amazing job, he explained things in detail about both our units. Jose showed pics of the issues to show as proof of his concerns and it was greatly appreciated .
08/15/2025
Very professional and knowledgeable Technician. This particular Technician, Jorge seems very well educated in his field. He was able to communicate with me on my level and help to understand the issues.
08/14/2025
Very prompt, technician was very knowledgeable and friendly.
08/14/2025
Technician was very professional and efficient.
08/14/2025
Super nice tech who came out to show me how to set up the app. It was his first time using this particular thermostat but he was very resourceful in figuring it out and getting it all set up.
08/13/2025
The technicians delivered top quality service and fast scheduling. we are very happy with your service and product.
08/12/2025
Fantastic, Jacob was incredible. This man is top of the word service. Excellent
08/04/2025
George did a great job checking and maintaining our HVAC system.
08/03/2025
While it took awhile for the technician to arrive, he did a good job. He was informative and shared some tips to keep our unit working.
08/02/2025
Great service would not go anywhere else for service done in A expedited way .
08/02/2025
Prince was great. He cleared out our main issue, which was low to no water pressure, and went on to answer questions and give advice on e couple of other nagging issues. Definitely appreciate having Prince provide our service today.
07/31/2025
Scheduling an appointment was fast and easy. Derrick the tech fixed the A/C issue quickly and explained the problem.
07/31/2025
Came within the time frame. Very pleasant. Explained what was found or not found. Happy with the service
07/30/2025
I am very satisfied with our 2 ARS service people today
07/30/2025
Awesome. He explained what caused the issue and resolved it without “commercials.” I absolutely love this because I am a shift worker so that means I work at night 12 hours so, unnecessary list of products or services was not imply which means that I don’t have to carve out, I don’t have. I would recommend these guys for all my nurse friends who works night shift with me!!!!
07/29/2025
Derrick was awesome. Prompt, professional, knowledgeable, and courteous. Replaced some gizmo on the indoor air handler that I didn't even know about. Inside air is not only nice and cool, but will soon be cleaner/healthier. I also appreciated the calls and texts from dispatch, letting me know Derrick's ETA.
07/29/2025
New HVAC, fully paid for. The upstairs system has never worked. I’ve made dozens of calls to ARS over the past two months. 5 technicians have come out, and I’ve had to take 5 full days off from work. One technician said I needed 2 parts, another one said one. THIS BRAND NEW SYSTEM HAS NEVER WORKED. Not even once. I can’t sleep upstairs as it is sometimes as hot as 90 degrees up there. 67 years old, sleeping on the couch all summer. Technician was scheduled for 8:00 to 12:00 this morning. Showed up at 1:30 pm. Said he’d reschedule. It’s 8:00 pm now and no word. After all this time, covered under the warranty still, I feel like having it removed and getting my money back. This is ridiculous. Even the sales person had insisted that it gets fixed and got someone to finally come out. Still nothing.
07/22/2025
Technician was prompt and communicated with neighbor as directed, reported replacing aged system is needing replacement but we couldn’t find financing and ARS didn’t offer in-house affordable financing.
06/27/2025
Nice guy, seemed honest. I need these guys, not like I can fix this stuff myself! Price was ok.
10/10/2024
They came out the same day to look at our air conditioner. The technician was very thorough And got our cool air going. This is a very good company.
07/30/2024
Tec had good customer service. Answer all of my questions.He did a excellent job.
06/18/2024
Extremely timely and professional. Very good at explaining the service provided and recommended.
09/30/2022
ARS always does a great job. Their technicians are excellent and very professional.
08/25/2022
