ARS/Rescue Rooter Durham Reviews (Page 2)
ARS they are the best they put Air condition and Furnace cleaned up great they are the best.
03/18/2026
Tevin Page was amazing! He walked us through everything and worked with our budget. He went above and beyond to help us.
03/17/2026
Excellent service
03/16/2026
Professional technician. Friendly and dependable staff. Highly recommend
03/16/2026
We have had a great experience with ARS as we needed an HVAC system replaced. Gilberto was able to quickly identify our system issues and Alfredo followed up and provided us with competitive options for our replacement. Both were prompt and friendly and all around great to work with. They explained things clearly and were able to quickly get us on the work schedule. We'd definitely work with them again and recommend them to others who might need a repair!
03/15/2026
Jorge Perez-Rios was professional and thorough as always. He took his time to check and make sure his diagnosis was correct was correct and he explained the issue and the plan to repair very thoroughly.
03/13/2026
Very professional
03/13/2026
Tevin Page was very helpful with information that I needed explained to e. I am grateful for his patience and knowledge.
03/12/2026
ARS is a responsible HVAC company. They are timely and effective. Very pricey.
03/12/2026
Tevin was great 👍
03/12/2026
Tevin Page very good job Nice person
03/12/2026
The Technician was extremely professional and provided me with a step-by-step explanation of the anticipated and completed work performed.
03/12/2026
Tevin was an awesome sales rep. He was very upfront about everything and that’s exactly what we wanted. He was very knowledgeable about the products sold.
03/11/2026
Called in as a first time customer with an AC issue & office staff scheduled a tech out immediately. Jonathan came out and was kind, knowledgeable and professional. We are having to get a quote for a new unit, which Diana in the office scheduled on site for later today. We’ll see what the pricing is like, but so far has been a lovely experience.
03/11/2026
Tevin was Great. He got us setup with a new unit.
03/10/2026
Nicholas was great !
03/09/2026
Tevin Page did a great job providing the options and solving my problem quickly.
03/07/2026
Tevin Page was the best man for the job. He didn't sugar code anything and he made me feel better about doing business with ARS. Thank you Tevin.
03/07/2026
Came out same day. Explained everything and helped me make a decision on my 15 year old hvac. Recommend!
03/06/2026
Technician Jorge made sure problem was found. Replaced punctured line and made sure it was ready for coolant. Filled coolant and made sure everything was working properly and we were satisfied before leaving.
03/06/2026
Great business to have a complete HVAC system installed in one day. No mess , cleaned up nicely, good people!
03/05/2026
Senior repair technician, Ahmed Elreeh is so very knowledgeable and proficient. It took some time before ARS sent over a Senior repairman, but everything fell into place once the Senior repairman was routed to our house. Our system was repaired and now runs like new.
03/04/2026
ARS came out to my house to tune up my heating and a/c system. Mr. Gilbert was on time for our scheduled appointment and very professional. I would recommend their services to my own mother.
03/03/2026
Jorge Perez-Rios was pleasant and knowledgeable. I will request him on a regular
03/02/2026
Professional and knowledgeable!
02/28/2026
Very professional technician, informed me of the problem
02/27/2026
Service is good.My experience has been,so far,the rheem unit is unfortunately not the same as what I had.Fan is not as strong and it barely seems adequate.
02/04/2026
New installment of our HVAC system. One month in anouther problem! Furnace running with too powerful fan and loud noises as it runs down. 2 different tecnitions on different days came out, neither could change the settings. The second tech said he would have to talk to his supervisor and that was 2 days ago! Still waiting for help.
01/18/2026
I have had a tech out three times to look at something related to new HVAC unit. I must say I have been really impressed with each tech. They have nice friendly personalities, take their time explaining things to me and always stay until everything is completely fixed.
This has not been my experience with some other companies.
Super nice tech who came out to show me how to set up the app. It was his first time using this particular thermostat but he was very resourceful in figuring it out and getting it all set up.
Adding to this a second visit today, and yet another rep who is very nice and both times they really emphasized that they will stay and ensure everything works fine and checked other parts of the system other than the reason for the call.
08/13/2025
Guy got here much later than expected but was otherwise polite and pleasant. Assessed my system did the paperwork, had a chat and left. No hassle, no excess. Good experience overall. I do wish they had come on time though.
05/10/2024
Chase Beard very nice person, professional and respectful. He did a great job and explained in detail as to what he had done with pictures.
03/15/2023
My service Technician Quann was well mannered and respectful. He arrived in window of time scheduled. Wore protective covers over his shoes. Explained what he checked during my spring air conditioning check up. Suggestions of two items being replaced in order for me to get maximum service from my unit were made.
06/03/2022
Juan and Travis, the ARS technicians, did a highly professional job in replacing our HVAC system. I highly recommend them and ARS.
02/26/2018
