ARS/Rescue Rooter Durham Reviews (Page 4)
Serviceman was professional courteous and knowledgeable
09/27/2025
Jacob was courteous and very knowledgeable. I have had good past experience with ARS, but $600 to flush out a line that took less than an hour? He did test the heat to make sure it works and reset the thermostat for a total of 1.5 hrs labor. His service was excellent. Just wondering why it costs $600 to flush a line and repair the pipe in an hour.
09/23/2025
Jonathan came out and fix his inspection and highlighted areas that were and/or could fail on my unit in the near future. Have me a few estimate on the parts that need to be worked on in order to prevent future problems. He was very professional about his explanation and was very personable and a good listener. I recommend this company.
09/20/2025
ARS Rescue Router of Durham NC just installed a new AC/Heat system for us. It’s wonderful! Everyone from Aaron who speced the system for us to the installers who did all of the work were fantastic. We could not be happier to have worked with them. I recommend you call them for any heating/cooling needs you have. There great.
Remember ARS Rescue Router of Durham NC are the best!
09/19/2025
My tech was great explained everything and went above and beyond to get me additional info on my system.
09/17/2025
Amazing education provided and excellent work done. Excellent and detailed instruction and education given - always. I always refer them to friends.
09/17/2025
Anything I asked him the Tex gave me what I needed to know
09/17/2025
1st time I used them. The man was knowledgeable in what he was doing. I was satisfied with their service on my heat/ air system.
09/17/2025
Quick scheduling. Technician was professional and courteous. Highly recommend for your HVAC needs.
09/16/2025
The ARS worker was very pleasant and kind. He made sure all of the components are top shape working condition and advise me to have them do another maintenance check up in the Spring
09/14/2025
Was very pleased with the service l got
09/12/2025
Our AC went out and ARS had a technician out in just a couple hours! Igwe was fantastic, he was helpful and respectful. Stayed late to make sure our AC was back and functioning!
09/12/2025
Our tech was thorough, and answered any questions I had.
09/10/2025
The representative was good at explaining the details and answering my questions
09/09/2025
ARS installed my entire HVAC system about 7yrs.ago. Various technicians have worked on the unit . Jorge Rios has been the best and most knowledgeable in all I have had with this company by far! Honest and what seemed to me devoted to his work. Something you don't see in today's world.
09/08/2025
Very pleasant technician. Answering my questions.
09/07/2025
Very good,he was very nice.
09/06/2025
Good workers, clean, organized, polite and the team leader was exceptional.
09/06/2025
I was about to get annoyed cus I had a feeling they was calling to reschedule me an I’ve been sitting in this house kinda hot too for 3-4 days but they found a technician to come an fix my issues very happy at the end of this. He was quick an I gave him bottle water cus it’s hot today
09/05/2025
The Technician Devin is always good when coming out to service our unit. Very knowledgeable about his job
09/04/2025
I scheduled a seasonal HVAC tune-up, and the service exceeded my expectations. Jose, the technician arrived on time, was professional, and took the time to explain everything he was doing. He thoroughly inspected and cleaned the system, made sure it was running efficiently, and even gave helpful tips on how to keep it in good shape between visits. I feel confident my system will run smoothly through the season. Highly recommend their maintenance service for peace of mind and long-term savings
09/03/2025
Tech was very professional & personable.
09/03/2025
Jonathan did an excellent job. He explained what he was checking and the results. He was personable also.
09/03/2025
I had my service done by Jose Dimas. He was a true professional going above and beyond to investigate and figure out a problem with my system. Not only that, but he was patient with my many questions, discussed options with me, and gave me confidence that I was getting full value service. His attitude and determination to solve the problem showed me the kind of character I that seems so rare today. Bravo, Jose! Thank you, ARS/Rescue Rooter.
09/02/2025
Professional young man and answered all of our question. Great reponse to our hvac maintenance
03/29/2025
New gas HVAC passed inspection on first trip! Great Job! Technician was prompt, professional, efficient and very knowledgeable.
11/27/2023
Igwe was very helpful and courteous.
09/25/2023
Ricardo Rivera very nice person, professional and respectful. He did a great job and explained in detail as to what he had done with pictures.
03/15/2023
The customer service was A1! Joesph came out and was thoroughly checking my unit to make me aware of any future issues.
09/08/2022
If we Fogg was awesome. Efficient, professional, hard working, and friendly. I would recommend for any service.
09/18/2020
