ARS/Rescue Rooter Houston Reviews (Page 2)
The consultation was relaxed (without stress/pressure). The discussion was informative and I feel great care was taken to explain the needed work to be done. My input was valued and included. The representative was friendly and professional. I hope the work itself matches the high excellence and experience.
03/31/2026
Jake from ARS was professional, punctual, and knowledgeable. He clearly explained the issue and completed the work efficiently. Great service, I would highly recommend him.
03/31/2026
Brian J. had excellent customer service
03/31/2026
Adam m nice and friendly. Was very cooperative, explained every detail with my hvac system. Explained pros and cons. My furnace was 18 years and gave me options to repairs and replace. And that information was very important to me. Thank you!
03/30/2026
Richard was excellent he explained everything he was checking and everything that needed fixing. Our A/C runs smoothly again
03/30/2026
Fast response to repair broken wires my lawn maintenance crew accidentally severed.
03/30/2026
Our Advisor, Chris was knowledgeable and ensured we had a good understanding of the recommended repairs.
03/30/2026
Adam Mendoza was fantastic! Thanks guys
03/30/2026
ARS came out and did a very quick job on getting our HVAC system ready for the season. Great job and thank you!
03/30/2026
Jessie Rivera did a great job. He fixed my airflow issue Now my house is feeling great!!!! Thanks ARS
03/30/2026
Brian J did wonderful job for my spring HVAC tuning.
03/29/2026
Tech was here on time. He did a complete review of my system. He asked if I had experienced any operating issues, offered a few options to upgrade my system and presented the price impact. I decided not installing now. He encouraged that I think that. He advised the replacement of Filters and identified the options.
I was fully satisfied with his performance.
03/29/2026
Great work—they really take the time to explain any issues they find to you. I am 100% satisfied with the work and highly recommend them.
03/28/2026
Steve was very informative. Explained everything and will be the guy why I will always use you guys
03/28/2026
Friendly, great service!
03/28/2026
Arrived on time, very professional. Explained everything. Chris Burks was very thorough.
03/28/2026
Sam was very thorough.
03/28/2026
Dave was excellent in explaining the issue and offered 4 different solutions. He was very thorough and explained everything. He was patient with us and i never felt rushed. Highly recommend. Thanks for your help
03/27/2026
Andrew P. Was an awesome tech. Very informative and broke the details down where I can understand.
03/27/2026
My service tech was Felipe. Great, professional and personable guy. He found the issue withu a/c and got it working prompt and quick. Very much appreciated his service 🙂
03/27/2026
Wonderful job done with great appreciation.
03/27/2026
Andrew was very thorough and professional.
03/27/2026
The best experience EVER!
03/27/2026
James is very knowledgeable and was a pleasure to deal with. Great experience
03/27/2026
Service for HVAC replacement. Eric Gutierrez was very detailed with explaining the process and made the experience very pleasant. I would recommend ARS in the future.
03/26/2026
Excellent estimate, sales, and installation experience with ARS. It’s a very professional team,
03/26/2026
Excellent and courteous professionals.
Great work. Thanks
03/26/2026
Felipe, he is a very nice guy and he would make you all very proud. In just the few hours he’s been here, he is very manageable and he knows what he is doing. He takes his time and explains everything with photos and proof. He is clean, presentable and a handsome young man. I will continue to use ARS thanks to Felipe. Thank you Felipe.
03/26/2026
So far, my husband and I are very impressed with ARS. We had a toilet repaired by Kenny. He was punctual, knowledgeable and we would request him again for a plumbing issue. We asked him about our 2 water heaters. He arranged for Ted to stop by. Ted assessed what was involved in replacing the water heaters and then explained the option of removing the water heaters and installing a tankless water heater. He explained and answered our questions. He was professional but not pushy. He compared prices for us. We are having a tankless installed today.
03/26/2026
Felipe came out to our house to look into why one of our A/C units was not cooling. He kept my wife and I informed about his findings. He was professional, polite, and pet friendly. He was able to diagnose the problem. Felipe took additional steps to make sure whether our unit was under warranty or not and let about the estimate. We have been customers of ARS for over 20 years and we must say that Felipe has been one of the most professional, knowledgeable, and pleasant individuals ARS has sent our way. ARS is lucky to have him.
03/26/2026
Very informative and helpful. Professional will use again. Thank you
03/26/2026
Jesse Rivera was excellent, good job. Thanks for sending him.
03/26/2026
I contacted ARS for a free assessment of my duct work in the attic. I knew it needed replacing so was looking for a company to do the work. Chris Burke came out and was great. He looked at the system, then explained not only what needed to be done, but how he would ensure that the new plenum and ductwork would get the right amount of air to each room. He gave me a good price. There was no pressure to accept. When we chose ARS he got us scheduled at our convenience. Chris is someone i would do business with again
03/25/2026
Jesse Rivera was excellent. Couldn’t ask for anything more than him with his honesty and professionalism. Thank you for sending a amazing technician to take care of my ac
03/25/2026
I had a technician from ARS come to my home today to do a AC tuneup. I was so impressed with the service that he provided. It was far superior to any other company that I have used. Thank you, Felipe.
Today I met with James Duff to discuss replacement of my furnace. Once again the service provided by ARS employees is outstanding. I will definitely be moving forward with the project. 5 stars all around!
03/25/2026
Brian Jinkins was very honest, nice and helpful. I would use him and ARS, for anything again.
03/22/2026
Matthew Gilberg is very personable and professional…that being said I was shocked at the bill‼️‼️‼️…your hourly rates should be published…your receipt was not itemized telling parts and labor… the parts were supplied by me … therefore it looks like your labor rate is $450 an hour…..my total charge was $680. …that is ridiculous ‼️‼️‼️‼️‼️
09/09/2025
Walter was awesome. Very good attitude. Very good at his job.
04/02/2025
Mr. Wallace was very knowledgeable, friendly, and professional and he took the time to explain everything from start to finish. I will definitely continue to do business with ARS in the future.
01/28/2023
Brian did a great job explaining what was needed and was patient walking me through the new lease program.
04/22/2021
He was very polite and knowledgeable.
01/22/2020
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