ARS/Rescue Rooter Raleigh Reviews (Page 1)
Very helpful and informative! Thanks Sam!
02/11/2026
Service representative found our drainage problem and everybody is happy.
02/11/2026
Thank you to Jacob Sutton our technician! Very helpful and explained things clearly.
02/11/2026
I'm very pleased with every aspect of the service that ARS provided me. They kept me appraised of when to expect the technician, Dale. He was prompt, friendly and informative as he went about his work inspecting my furnace and air conditioner. I would certainly use ARS again.
02/11/2026
Brian was very helpful today with our service appointment. He listened to my concerns, answered all of my questions and I feel a better informed homeowner. I would highly recommend ARS to anyone looking for an excellent company to work with.
02/10/2026
On time polite, explained the issue and completed the job in one visit.
02/09/2026
Everyone was very pleasant and work was done in a timely manner. From start, with Scott, to finish with Wesley couldn't ask for better
02/07/2026
Daniel the technician who came out this early cold morning was very professional and courteous. He took photos of my unit and said everything seemed to be working fine, and showed what he recommended. He wasn’t pushy trying to upsell products.
02/06/2026
The technician was very knowledgeable, professional and did a thorough examination of our HVAC system .
02/06/2026
I interacted with two people at ARS. They were both very professional and helpful.
02/06/2026
From initial appointment set up, I received text communications and arrival calls from home office, very much appreciated. I had tech Drew start my repair and completed work by Brandon. All very friendly and besides wait time for part to come ARS team did a great job. Thank you! Great to have hot water again!
02/05/2026
Called Home Depot for a water heater and scheduled and appointment. Brandon was able to get our water heater replace and everything was done well. Will use ARS again if we ever have other plumbing needs. Thanks!
02/05/2026
Technician was very professional and knowledgeable
02/05/2026
The technician was professional, serviced my hvac in a timely manner. Took the time to explain in details what he was doing.
02/05/2026
Alex came to fix my tankless water heater. Great service - honest, fair. Highly recommended.
02/05/2026
Very good team
They arrived and laid down plastic on the stairs. One team of two worked to install the upstairs unit and thermostat. Another team worked to install the downstairs unit and thermostat. All were very professional and respectful. I hope not to have to replace these new units for a long time. I will remember ARS and Rescue Rooter. Great job.
02/04/2026
Jacob came out and quickly fixed our heating unit issue. Super nice guy.
02/04/2026
ARS came out and serviced our HVAC unit. Specifically technician Scott Johnson did an amazing job explaining to us what’s needed to maintain our unit and he serviced it also. Manager Terrence assured us and assisted us as well giving us the satisfaction expected from pleased customers!
02/03/2026
Samuel came out and found a leak since our install date June 2025. I have had several issues from day 1. Plus I haven't really seen the reduction in energy as I was told I would see.
02/03/2026
Brandon & Manual were great! Very professional & kind. I love kindness!
02/03/2026
The technician did his due diligence to solve the issue. He took his time investigating and was thorough in his explanations.
02/02/2026
ARS came our same day to fix my issue. They were prompt, thorough, and, very professional! Jacob Sutton was awesome!
02/02/2026
Technicians were timely, helpful, friendly, and professional!
02/02/2026
The technician was very knowledgeable and very polite! He answered. my concerns satisfactorily and I was happy!
10/15/2025
I was very pleased with ARS’ response to fix our sink drains. Our technician, Dallas, was efficient, knowledgeable, cordial and fixed our issue.
10/05/2025
I had my appointment with ARS in Raleigh, North Carolina today. I was very pleased with the visit
today . My appointment was scheduled between
12-4. I received a call from ARS Dispatch about
10:48 am advising Technician Joseph Clarke
Was on his way and would be arriving around
11:30 - 11:45 am. Joseph arrived at 11:33am.
Joseph was very Professional and advised me of
the condition of my Unit and that it checked out
good. The only thing was that My Black Light
Bulb in The Air Scrubber was not working.
The cost to replace the bulb 💡 would be
$750. Joseph went out clean my unit outside better than I’ve seen any of the technicians to. And put it back together. Once he was done cleaning that and went out to do the paperwork and came back in with the $750 quote for the air scrubber lightbulb. I just told him to send it to my email and I’ll show it to my son-in-law. The only problem with replacing that lightbulb through ARS is the cost is way too high.
I looked up air scrubber, lightbulbs, and they run anywhere from $25-$250.
So I don’t understand where ARS wants to charge me $750.
Other than that, my appointment was great. Joseph was a very nice young man a very professional. And thank you for making sure my unit was working properly Joseph Clark.
We carry their elite maintenance program, which is a monthly payment program so the cost for the appointment and Service was not anything. Their maintenance plan is great.
08/05/2025
Our technician Matthew Clarke was so knowledgable and professional! 1Thessalonians 5:16 , John 3:16
07/21/2025
02-09-2026
Samuel SEMERE did some repairs to my HVAC system and he was so knowledgeable and truly helpful for me on deciding how to make necessary repairs for my heating /AC system. He gave me meaningful information bout my heating system in other future repairs when needed. I truly recommend him to come back again for any further repairs I need. Thank you very much SAMUEL!
05/22/2025
Decided to do a tune up on Hvac heater due to cold weather. Service tech here in 30 minutes time, took 45 min inspected everything nothing wrong. Super nice and polite. $49 with coupon for peace of mind. Great experience!
05/24/2024
Good Service, Follow Up and Keeping me informed
02/02/2024
My initial appointment was on 9-11, an opening came available on Sunday, the technician was professional, he got the job done in a timely manner even though it rain a little. This appt was made on Feb. 10, 2026, Matthew Clarke my technician was very polite, courteous and helpful in giving me information that would save me $ , he did his job with great professionalism, I enjoyed our conversation. Keep up the wonderful customer service Matthew 👍☺️
09/11/2023
I hope I am not being gouged on this repair! I had this new unit installed 5 years ago and this is the second major repair since I bought the house. Is $4,000.00 a reasonable price? I don’t know as I don’t have a comparison.
06/19/2023
My unit stopped running last night and repair was completed by 4pm the next day. I appreciate their responsiveness and efficiency. Unit working great now.
05/24/2023
Aside from the prices being, in my opinion, a bit high, I am overall happy with the work that was done.
06/17/2022
