CLOSE FORMRS Andrews of Tidewater Reviews (Page 2)
Technician was very professional and on time. Wasn't pushy about sales and cleaned up. No surprises.
12/05/2025
Ryan was very professional and polite. He took time to explain in details what he found. Which was nothing but a few would chips from the roof when I had my roof done. Even cleaned it up for me. Thank you and kudos to Ryan
12/05/2025
Anthony and Key were awesome!! Very professional and informative. Kept it clean the entire time
12/04/2025
Best service and prices around and very respectable
12/04/2025
Maintenance check up for my heating system
12/04/2025
Hope was very knowledgeable and efficient.
12/03/2025
Jonathon was very courteous and professional. He was patient while I was indecisive about what product I wanted and explained everything clearly. Top notch customer service is rare these days and I am thankful that Jonathon provided it for us today.
12/02/2025
Great service. Respectful and did his job excellently.
12/01/2025
I personally was not onsite, however, the technician contacted me via phone describing the problem, charges, and process for a successful result. Parts have been ordered and the technician will return to install, calling me when he intends to return. Excellent customer service.
12/01/2025
Technician was professional and competent. Job was completed quickly.
12/01/2025
Justin and Mike completed my gas water heater tank install within the agreed date and time as promised. Very happy with the whole experience.
12/01/2025
Nathan came and checked out our system and checked for leaks. He was professional, informative and a nice guy. So glad we reached out to RS Andrews. Would highly recommend
12/01/2025
(Translated by Google) Excellent
(Original)
Excelent
12/01/2025
Technician Ryan Marston did a great job. He was professional and presented himself very well.
12/01/2025
Travis was prompt and courteous. He was able to get the heater back on and also provided helpful recommendations. We truly appreciate it and recommend them.
11/30/2025
My HVAC system tune up was hassle free. Nick was very personable and explained his steps along the way. I would refer RS Andrews anytime!
11/29/2025
I was impressed with Jermain’s professionalism and desire to solve the problem. Ended-up to be standing water in the flue, and within 10 minutes he added two more pipe support straps to achieve the proper slope to prevent any additional water being trapped again.
11/29/2025
Service was quick and professional, technicians are pleasant and respectful, and explained every step of visit, took time to answer all questions, provided options. No high pressure upsale tactics. Cannot say enough good things about this company.
11/29/2025
James did a great job both technically and in customer service. Appreciate the complete explanation of the service provided and recommendations for better operation of my system.
11/28/2025
Great experience.
They came and were friendly quick and polite! Appreciated their time and how they respected ours.
11/28/2025
Installers were very professional, prompt friendly. Electricians were okay but not as friendly or caring as the installers. Installers took the time to answer questions in detail but the electricians seemed to be more rushed.
11/27/2025
The technician did a thorough maintenance checkup on our gas pack.
11/26/2025
The technician Derrick Follis was very thorough and professional. Placed his shoe covers on asked where the preferred where to get to my unit? Very considerate since one is entering one place of abodement.
11/25/2025
associate was courteous and knowledgeable. he explained my options
11/25/2025
Superb Service. Efficient, on time, exceptionally competent and priced reasonably for services provided.
11/25/2025
The man checked everything, it was a good experience!!!
11/25/2025
The Technician (Mike) was very thorough in his examination of the unit. He gave us a detailed review of problems he discovered, some that was created or omitted by previous Technicians from another company dating back to the installation o the unit. I am in the process of taking the necessary corrections and negligence of the previous company( well known in this area)that has proven to be very costly for me.
11/25/2025
Did cancel the first time . They called me to schedule then canceled due to excess service calls. I had already took time off to be at home. They did discount the service. But the evening before would have been ok not the morning of the visit. Service tech was very professional.
11/25/2025
Dylan did an outstanding job with my Furnace and was very professional, he sets the standards of RS Andrews of Tidewater, My house was only warm upstairs and 10-12 degrees cooler downstairs which me and my wife did not enjoy with these long winter days. We have only been living in the home for 2 months and still learning about our first home. Dylan quickly found that our air duct to downstairs was completely closed and one of the vents was disconnected in one of our rooms. Dylan made the repairs with precision and speed. He answered all of my questions with knowledge, expertise and cared. I highly recommend Dylan for any of your HVAC needs and wants.
11/25/2025
Technician was on time and explained the services he would perform. Good value for the winter tune-up.
04/28/2025
Our technician was very professional, very personable, and very respectful of our home. He explained all of his concerns about our system in plain understandable terms. RS Andrews has been and will continue to be our go to source for our HVAC needs.
03/04/2024
Technician was courteous, on time and knowledgeable.
09/07/2022
Tech James Hathaway was very friendly, very knowledgeable and on time. Thanks RS Andrews
07/05/2022
I recently had the pleasure of working with Hope and the experience was outstanding.
She arrived right on time, introduced herself clearly, and treated my home with respect.
She quickly inspected and diagnosed the system, explained the problems in simple terms, and walked me through the repair options without any pressure.
She checked everything thoroughly before leaving, answered all our questions, and even gave us helpful tips and recommendations to keep our system running smoothly. Transparent about pricing, no hidden fees, and I felt confident in her recommendations, not something you get from other companies in the area.
Overall, Hope delivered top-notch service and made the entire process stress-free. I highly recommend her to anyone needing heating and cooling work done—you’ll be in excellent hands
04/08/2021
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