CLOSE FORMRS Andrews of Tidewater Reviews (Page 3)
My HVAC system tune up was hassle free. Nick was very personable and explained his steps along the way. I would refer RS Andrews anytime!
11/29/2025
I was impressed with Jermain’s professionalism and desire to solve the problem. Ended-up to be standing water in the flue, and within 10 minutes he added two more pipe support straps to achieve the proper slope to prevent any additional water being trapped again.
11/29/2025
Service was quick and professional, technicians are pleasant and respectful, and explained every step of visit, took time to answer all questions, provided options. No high pressure upsale tactics. Cannot say enough good things about this company.
11/29/2025
James did a great job both technically and in customer service. Appreciate the complete explanation of the service provided and recommendations for better operation of my system.
11/28/2025
Great experience.
They came and were friendly quick and polite! Appreciated their time and how they respected ours.
11/28/2025
Installers were very professional, prompt friendly. Electricians were okay but not as friendly or caring as the installers. Installers took the time to answer questions in detail but the electricians seemed to be more rushed.
11/27/2025
The technician did a thorough maintenance checkup on our gas pack.
11/26/2025
The technician Derrick Follis was very thorough and professional. Placed his shoe covers on asked where the preferred where to get to my unit? Very considerate since one is entering one place of abodement.
11/25/2025
associate was courteous and knowledgeable. he explained my options
11/25/2025
Superb Service. Efficient, on time, exceptionally competent and priced reasonably for services provided.
11/25/2025
The man checked everything, it was a good experience!!!
11/25/2025
The Technician (Mike) was very thorough in his examination of the unit. He gave us a detailed review of problems he discovered, some that was created or omitted by previous Technicians from another company dating back to the installation o the unit. I am in the process of taking the necessary corrections and negligence of the previous company( well known in this area)that has proven to be very costly for me.
11/25/2025
Did cancel the first time . They called me to schedule then canceled due to excess service calls. I had already took time off to be at home. They did discount the service. But the evening before would have been ok not the morning of the visit. Service tech was very professional.
11/25/2025
Very polite and professional young man
11/24/2025
The technician (Dylan) was very professional and knowledgeable. I was impressed and very satisfied with the service I received.
11/24/2025
Wonderful technician… Tao… very thorough. Took extra time to go over the review with me.
11/21/2025
Dylan was great! He got straight to work, took photos of everything, explained to me what was happening to/with my unit so that I would understand why things he was suggesting needed to be done, and gave me an estimate. He did the service on my unit and I only paid the advertised special price of $29! He was friendly, professional, and it was easy to understand what he was saying to me. I was impressed with the customer service experience and signed up for their pro service plan which will help me not to go too long without getting my unit serviced and will also give me discounts and priority appt times in the future. Great deal if you ask me! Thanks Dylan!!
11/21/2025
Jeffery is a very knowledgeable technician he explained why I was having problems and options on solutions
11/21/2025
RS Andrew’s Techs are always respectful, friendly and professional!! They installed my York HVAC’s (2) and I am very pleased with them and their continued Bi-Annual maintenance!
11/21/2025
Very knowledgeable and considerate technician. Took the time to provide explanations of status and potential problems and gave a narrative of the process as it was being performed. Great experience and informative
11/20/2025
Very Positive experience from beginning to end. Our technician Justin and manager Chuck were professional, friendly and knowledgeable. They were able to meet all of our needs and requests. Our water heater failed before scheduled appt time and they quickly made rearrangements to come earlier for installation. Price was fair and similar to competition. Highly recommend RS Andrews Tidewater. Again extra thanks to Justin he went above and beyond!
11/20/2025
Our technician was extremely good! We are very pleased!!!
11/19/2025
Mike addressed my concerns during the sales process and the technicians were efficient.
11/19/2025
Tech was very professional and friendly, great service
06/28/2025
Technician was on time and explained the services he would perform. Good value for the winter tune-up.
04/28/2025
Shane was polite, friendly and understood my concerns.
UPDATE:
November 20,2025-Very disappointed. We were scheduled for an annual furnace inspection today, 11/20/2025, between 10am-2pm. At 10:17am I received a text telling me the call needs to be rescheduled for 12/10 or later. I don’t get it, at 9:00 this morning I received a text telling me how much they looked forward to seeing us today. I called, to be honest I was so frustrated that I didn’t even hear the excuse. I just told them I would be using someone else. I understand things happen. My problem is, they sent texts all week reminding me of our appointment. Like I said, they even sent one this morning. They canceled 17 minutes into the time frame of the scheduled appointment. And, they can’t reschedule us for at least 3 weeks! This is unacceptable. I have to wonder if it was the price I was to be charged, $39 maybe $36, I’m not exactly sure. The reason I was going to get the service so cheap was because they had called me back in September with that price offer, the representative said they had to honor it. That was their doing. I was expecting $89 or more. Did they realize how low the price was offered to me and didn’t want to take such a big hit. I don’t know. Just no way to treat a customer.
11/29/2024
Gary was a great technician. He took care of the periodic maintenance.
09/30/2024
Very efficient service. And the seasonal maintenance checkups give assurance that everything is operating correctly.
03/10/2023
Very helpful and friendly. Knowledgeable and quick.
09/25/2022
On time and showed professionalism. Knowledgeable.
09/08/2022
Technician was courteous, on time and knowledgeable.
09/07/2022
24 Nov 2025. Emanuel Cabera did an awesome job installing system surge protectors! A superb tec and representative of the company! Thanks so much. Ernie D’Antonio
Jun 26, 2025. I have been a long term customer. the Technician, Nick, did an amazing job diagnosing our Nest thermostat. We still don’t know why the thermostat did not cool the house last weekend when we were away for a few days. Temp was set at 72 and when we returned home, house was 88 degrees…. We’ll continue to monitor it with the Nest app. Thanks. Ernie DAntonio.
12/04/2020
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